SharePoint Governance and Corporate IT Support Specialist

IT Professionals
June 20, 2025
Full Time

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Job Description

LCG, Inc.
Bethesda, MD
$88,100 – $110,000 a year

Skills

  • Training delivery
  • Technical support
  • Metadata

Education

  • Bachelor’s degree

Benefits

Pulled from the full job description

  • Health insurance
  • Retirement plan
  • Vision insurance
  • Dental insurance
  • Disability insurance
  • Paid holidays

Full job description

Job Title: SharePoint Governance and Corporate IT Support Specialist

Onsite Work: 5 Days a Week

Job Summary: The SharePoint Governance & Corporate IT Support Specialist is responsible for maintaining and enforcing LCG’s SharePoint Online governance model and information architecture. This role blends SharePoint administration, compliance, and user enablement with Tier 1 and Tier 2 corporate IT support. The Specialist ensures the platform remains optimized for collaboration, compliance, and usability while also supporting internal staff with general IT needs.

Key Responsibilities

SharePoint Governance & Administration

  • Serve as the primary administrator of the SharePoint Online environment.
  • Maintain and update SharePoint Standard Operating Procedures (SOPs).
  • Conduct monthly governance audits to ensure compliance with metadata, permissions, and file structures.
  • Identify and correct broken links, outdated content, and misclassified documents.
  • Provide governance reports and recommendations for platform improvements.

User Training & Support

  • Deliver onboarding and refresher training sessions on SharePoint and Microsoft 365 tools.
  • Support end-users with SharePoint-related questions, access issues, and collaboration guidance.
  • Document recurring issues and user feedback for process and training enhancement.

Corporate IT Support

  • Provide Tier 1 and Tier 2 helpdesk support, including hardware, software, account, and M365 troubleshooting.
  • Respond to and resolve support tickets within agreed service levels.
  • Assist in Microsoft 365 tool optimization for end-users.

Collaboration & Continuous Improvement

  • Partner with Corporate Operations teams to ensure SharePoint solutions meet collaboration and storage needs.
  • Recommend improvements to the governance model, SOPs, and end-user support strategies.

Qualifications

  • 3+ years of experience administering SharePoint Online in a corporate setting.
  • Bachelor’s degree or equivalent experience preferred.
  • Demonstrated knowledge of SharePoint governance, metadata tagging, and document lifecycle management.
  • Proficient in Microsoft 365 applications, including Teams, OneDrive, Outlook, and Copilot features.
  • Experience maintaining and enforcing SOPs and IT documentation.
  • Strong problem-solving and customer service skills in a helpdesk or desktop support environment.
  • Helpdesk or Tier 1/2 technical support experience.
  • Familiarity with user onboarding processes and training delivery.
  • Ability to enforce SOPs and governance structures effectively.
  • Strong audit and compliance monitoring skills.
  • Ability to support and coach end-users on SharePoint and M365.
  • Effective communicator with strong attention to detail.

Email your resume  : Universal.jobs2025@gmail.com

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